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Refund policy

Last updated

How cancellations and refunds work for Ghostly247 Pro. Short, because the free tier is meant to answer “is this worth paying for?” before you ever pay.

Try it without paying

Every feature works on the free plan — the only limit is 50 actions a month. There is no trial to forget to cancel, because you can use the whole product before you subscribe.

Cancelling

You can cancel at any time from the Stripe billing portal, reachable in the extension under Settings → Plan → Manage billing. Cancelling stops the next renewal. You keep Pro for the rest of the period you have already paid for, then drop back to the free plan with your settings, logs and drafts intact.

When we refund

We will issue a refund in these cases:

  • Billed after cancelling. If a renewal is charged after you cancelled, we refund it in full.
  • Duplicate charge. Charged twice for the same period, we refund the duplicate.
  • The service was broken. If a fault on our side meant Pro did not work for a meaningful part of your billing period, tell us and we will refund that period.
  • Accidental subscription. Email us within 48 hours of the first charge on a new subscription and we will refund it, provided the plan has not been used heavily in the meantime.

When we don’t

  • Action X takes against your account. This is set out plainly in the terms: automation carries that risk, and it is the risk you accept by using the product.
  • Not getting the growth you hoped for. Ghostly247 does the work you configure; it does not promise an outcome.
  • Periods already elapsed on a subscription you simply stopped using. Weekly billing exists so that unused time is measured in days, not months.

Statutory rights

Nothing here removes a refund right you have under the consumer law where you live. If your local law entitles you to a refund we have not offered above, you are entitled to it.

How to ask

  1. Email support@ghostly247.com from the address on your account.
  2. Tell us which charge, and roughly what happened.
  3. We reply within two business days. Approved refunds are issued through Stripe to the original payment method and usually appear within five to ten business days, depending on your bank.

Prices

Pro is $2.99 per week or $7.99 per month. The amount actually charged is whatever is shown at checkout in your own currency; if the two ever disagree, the checkout figure is the one that counts.